About Crisis Services

24-Hour Help Since 1968

The vision of Crisis Services began by a group of concerned citizens in 1966, who advocated for a place for people having thoughts of suicide to seek help. They worked diligently for two years with the Mental Health Association, the Psychological Association of WNY, and the Erie County Department of Mental Health to create our mission.

These founding mothers and fathers built Crisis Services, which began operations in November 1968, offering a 24/7/365 mental health hotline response for the first time. In the decades that followed, what began as Suicide Prevention and Crisis Services, Inc., grew into a multi-disciplinary, comprehensive crisis response center that remains the only one of its kind today in Erie County, NY.

Rights and Privacy

Crisis Services does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender  expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in  any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff,  selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive  and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors. 

If you believe that Crisis Services has failed to provide these services or discriminated in another way on the  basis of race, color, national origin, age, disability, or sex, you can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil  Rights Complaint Portal, available at ocrportal.hhs.gov  or by mail or phone at:  U.S. Department of Health and Human Services 1-800-368-1019, 800-537-7697 (TDD) 200 Independence  Avenue, SW Complaint forms are available at Room 509F, HHH Building Washington, D.C. 20201.

For more information about filing a complaint, visit www.hhs.gov