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About Crisis Services

24-Hour Help Since 1968

The vision of Crisis Services began by a group of concerned citizens in 1966, who advocated for a place for people having thoughts of suicide to seek help. They worked diligently for two years with the Mental Health Association, the Psychological Association of WNY, and the Erie County Department of Mental Health to create our mission.

These founding mothers and fathers built Crisis Services, which began operations in November 1968, offering a 24/7/365 mental health hotline response for the first time. In the decades that followed, what began as Suicide Prevention and Crisis Services, Inc., grew into a multi-disciplinary, comprehensive crisis response center that remains the only one of its kind today in Erie County, NY.

Our Executive Leaders

Each day, we lead Crisis Services as Erie County’s only 24-hour crisis center and community resource for those in need of safety, help, and hope.

Jessica C. Pirro, LMSW
Robyn Wiktorski-Reynolds, LMSW
Vice President, Clinical Operations
Sukie  Smith, MBA, MSc
Administrative Operations Director
Candice Fletcher-Pacheco, MA
Development & Marketing Director

Rights and Privacy

Crisis Services does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender  expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in  any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff,  selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive  and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors. 

If you believe that Crisis Services has failed to provide these services or discriminated in another way on the  basis of race, color, national origin, age, disability, or sex, you can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil  Rights Complaint Portal, available at  or by mail or phone at:  U.S. Department of Health and Human Services 1-800-368-1019, 800-537-7697 (TDD) 200 Independence  Avenue, SW Complaint forms are available at Room 509F, HHH Building Washington, D.C. 20201.

For more information about filing a complaint, visit 

Think Crisis Services Does Great Work?

We Need Your 5-Star Review

Did you know that around 90% of people make decisions based on online reviews and that roughly 75% of people say they trust online reviews as much as personal recommendations?

A positive review on Google or Yelp (or both!) can help us better reflect the confidence our community places with us. We appreciate you taking a moment to show your support of our mission and speak to the quality of the services we provide with your positive feedback.

Do you have the skills, experience, and compassion to be a Crisis Services First Responder or volunteer?

There are opportunities to help at Crisis Services.