This moment forward.

Erie County’s Only 24-Hour Crisis Center for

Support in Your Moment of Crisis

24-Hour Crisis Hotline 716-834-3131

Crisis Services is here, especially for our Black community members who are suffering in the wake of the TOPS Market shooting on May 14th. We witness the raw pain and grief of this tragedy. We will continue to work closely with our mental health and government partners to provide the care needed for those impacted to focus on grieving and honoring their loved ones. We stand against hate, we stand for hope, we stand with our BIPOC communities. We are standing by to help you.

Call for immediate crisis support at any time.

You are not alone. Crisis Services is ready to support you through moments of urgency. In addition to our main 24-Hour Crisis Hotline, you can safely and confidentially call one of our specialized Crisis Counseling Program Hotlines to best respond to your individual crisis. Free of charge, no matter what you’re going through. Every Crisis Services number is ready to help.

Buffalo and Erie County

24-Hour Crisis Hotline
716-834-3131
Buffalo & Erie County Addiction Hotline
716-831-7007
Crisis Text Hotline
716-300-2338 (Available Mon-Fri 6-11PM)
Crisis Chat Hotline Access
Chat With a Counselor (Available Mon-Fri 6PM-11PM)
Kids' Helpline Local Line
716-834-1144
Kids' Helpline National Line
1-877-KIDS-400

Chautauqua

Chautauqua County Hotline
1-800-724-0461

Every call offers a new beginning.

Crises vary. Your crisis is unique to you and we treat it as such. The decision to make a call can be difficult. We make the decision to do so a relief. Is it the right time? Is this serious enough? The answer is, “yes” if you’re thinking about calling, we encourage you to do so.

Our Commitment to Your Care

Crisis Services’ team is committed to a community where people in crisis find safety, help, and hope. Our Crisis First Responders are an ever-present lifeline who answer the calls of those in need. Our direct service and administrative professionals are compassionate, well-trained specialists in the field of crisis care. We work hard, around-the-clock, to provide a safety net of hope for our community.

More About Crisis Services

When our number is called,

we answer with understanding for our community.

Community Crisis Calls Answered in 2020

77,197

Outreach Mental Health Visits Conducted

1,801

Education & Training Sessions Provided

7,084

Domestic & Sexual Violence Hospital Responses

738

Do you have the skills, experience, and compassion to be a Crisis Services First Responder?

There are opportunities to help at Crisis Services.