Skip to main content

SERVICE UPDATE: Erie County Addictions Hotline

Effective January 1, 2026, Crisis Services will sunset Erie County’s Addiction Hotline (716-831-7007). All calls to the Addiction Hotline will automatically be answered through Crisis Services’ 24-Hour Hotline at 716-834-3131, ensuring uninterrupted access to support. Crisis Services has always supported and will continue to support community members who are struggling with substance use and addiction. Help, care, and connection remain available 24 hours a day, 7 days a week through our hotline.

This moment forward.

Erie County’s Only 24-Hour Crisis Center for

Support in Your Moment of Crisis

24-Hour Crisis Hotline 716-834-3131Crisis Chatline (M-F, 3PM-11PM)

Call for immediate crisis support at any time.

You are not alone. Crisis Services is ready to support you through moments of urgency. In addition to our main 24-Hour Crisis Hotline, you can safely and confidentially call one of our specialized Crisis Counseling Program Hotlines to best respond to your individual crisis. Free of charge, no matter what you’re going through. Every Crisis Services number is ready to help.

Buffalo and Erie County

24-Hour Crisis Hotline
716-834-3131
Crisis Chat Hotline Access
Chat With a Counselor (Available Mon-Fri 6PM-11PM)
Kids' Helpline
716-834-1144
1-877-KIDS-400
988 Suicide and Crisis Lifeline
Call or Text 988

Chautauqua

Chautauqua County Hotline
1-800-724-0461
Click Here for 988 Facts

Every call offers a new beginning.

Crises vary. Your crisis is unique to you and we treat it as such. The decision to make a call can be difficult. We make the decision to do so a relief. Is it the right time? Is this serious enough? The answer is, “yes” if you’re thinking about calling, we encourage you to do so.

Our Commitment to Your Care

Crisis Services’ team is committed to a community where people in crisis find safety, help, and hope. Our Crisis First Responders are an ever-present lifeline who answer the calls of those in need. Our direct service and administrative professionals are compassionate, well-trained specialists in the field of crisis care. We work hard, around-the-clock, to provide a safety net of hope for our community.

More About Crisis Services

Do you have the skills, experience, and compassion to be a Crisis Services employee or volunteer?

There are opportunities to help at Crisis Services! Please click the options below and explore.