At Crisis Services, We're in Motion 24/7. Here's a peek into our world.

The Journey--Stories of Crisis and Hope

The Journey - Stories of Crisis and Hope

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COVID-19 Update

Crisis Services’ COVID-19 Operational Position

Crisis Services’ COVID-19 Operational Position

In the 51 years of serving as our community’s only 24-hour Crisis Center, we’ve never closed our doors. And we don’t intend on closing in the midst of this public health crisis. Crisis Services is working around the clock to respond to and combat the impact COVID-19 continues to have on our community. As your only 24-hour Crisis Hotline, we are here and prepared to answer your call! Learn about where our services stand as of March 23, 2020, and consider making a donation as we continue to press on and persevere, from this moment forward.

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In 2019, Crisis Services

Answered 83,534

Crisis Calls

Conducted 1,924

Outreach Mental Health Visits

Provided 7,084

With Education/Training

Responded to 1,306

Domestic/Sexual Violence Hospital Cases

Crisis Services In The News

Putting a Stop to the Stigma

Crisis Services CEO Jessica Pirro is also the Vice-Chair of the Anti-Stigma Coalition and recently appeared on WNY Living.

She discussed the mission of the Coalition as well as the Take The Pledge To End Stigma initiative. She encourages everyone to take the pledge as we band together as a community to view mental health as a critical component of our overall healthcare.

You can learn more about the Erie County Anti-Stigma Coalition and take the pledge to #LetsTalkStigma at

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    Thanks to Your Donations

    Every year, Crisis Services answers over 70,000 calls for help in Western New York. The good news? Your donations make it possible to help those in need. And there's even more good news: because we're a 501(c)(3) non-profit organization, all of your donations are fully tax-deductible.