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The Journey--Stories of Crisis and Hope

The Journey - Stories of Crisis and Hope

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Balance of Care Update

Answering the Call

Answering the Call

How do you balance care for others with care for yourself? Crisis Services First Responders make it a priority to practice self-care. Watch the WBFO “Answering the Call” segment on how Crisis First Responders maintain a healthy work/life balance.

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In 2019, Crisis Services

Answered 83,534

Crisis Calls

Conducted 1,924

Outreach Mental Health Visits

Provided 7,084

With Education/Training

Responded to 1,306

Domestic/Sexual Violence Hospital Cases

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    Crisis Services In The News

    Putting a Stop to the Stigma

    Crisis Services CEO Jessica Pirro is also the Vice-Chair of the Anti-Stigma Coalition and recently appeared on WNY Living.

    She discussed the mission of the Coalition as well as the Take The Pledge To End Stigma initiative. She encourages everyone to take the pledge as we band together as a community to view mental health as a critical component of our overall healthcare.

    You can learn more about the Erie County Anti-Stigma Coalition and take the pledge to #LetsTalkStigma at

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    Thanks to Your Donations

    Every year, Crisis Services answers over 70,000 calls for help in Western New York. The good news? Your donations make it possible to help those in need. And there's even more good news: because we're a 501(c)(3) non-profit organization, all of your donations are fully tax-deductible.