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The Journey--Stories of Crisis and Hope

The Journey - Stories of Crisis and Hope

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December 2017 Update

A Reflection by Jessica Pirro, CEO

A Reflection by Jessica Pirro, CEO

On January 18, 1999, I walked through the doors of 2969 Main Street to begin my first day at Crisis Services as the Advocate Program Supervising Counselor. As I got ready for work that day, I knew this was different. I began on Martin Luther King Day. At crisis centers, holidays are like other days because we have to ensure the hotline is answered and those in crisis are never alone. I knew this day was going to change my life and it did.

As I head into my 19th year at Crisis Services this January, I am honored to lead our organization into the celebration of its 50th anniversary. We are ending our 49th year of service with excitement as we accomplished a major effort to move our mission forward. Three weeks ago, we moved to our new home at 100 River Rock Drive. What a wild few days it was to move our operations as we faced a few challenges. However, we did what we do best: problem solve and help resolve the crises in front of us.

Our team has been doing an amazing job of settling into our new space while resuming work as usual during a time of great change and adjustment in our new home.

This year has had a lot of moving parts for our organization to manage. I am so proud of what we have accomplished. I want to thank all our generous donors whose investments helped us lay the foundation of our new home and truly helping to build our future. We are busily planning for our open house in the New Year, so keep an eye out for those details.

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In 2017, Crisis Services Has

Answered 77,919

Crisis Calls

Conducted 2,286

Outreach Mental Health Visits

Provided 5,714

With Education/Training

Responded to 1,211

Domestic/Sexual Violence Hospital Cases

Crisis Services In The News

January 3, 2017

Crisis Services CEO, Jessica Pirro, and Suicide Prevention Coordinator, Olivia Retallack, spoke with Josh Bazan from Channel 7 News about the impact of Logan Paul’s video that recently sparked headlines.  If you saw or heard about the video, or are dealing with an unrelated mental health struggle, please know that you are not alone. Call our hotline at (716) 834-3131, anytime. We are here to help, 24/7!

“‘Anybody can go through a period where they are sad or they’re struggling or they are having thoughts of suicide,’ Retallack said. ‘So we want to remind people that hope is real. Help is real.'”

Logan Paul Channel 7

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    Thanks to Your Donations

    Every year, Crisis Services answers over 70,000 calls for help in Western New York. The good news? Your donations make it possible to help those in need. And there's even more good news: because we're a 501(c)(3) non-profit organization, all of your donations are fully tax-deductible.