At Crisis Services, We're in Motion 24/7. Here's a peek into our world.

The Journey--Stories of Crisis and Hope

The Journey - Stories of Crisis and Hope

Hear Our Podcasts
Calendar of Events

Our complete event calendar

View Our Events


View More Staff Videos
Pen and paper icon

June 2020 Update

WE STAND: Rooted in Our Mission for Racial Equity in Crisis Care

WE STAND: Rooted in Our Mission for Racial Equity in Crisis Care

Our commitment to action, and not just words, will move our community forward with love and true freedom from suffering.

No one goes this alone, that we stay present through the crises of our neighbors, and stand rooted in our mission as we hold the urgent needs of our community.

At Crisis Services, we — like so many well-intended community organizations — strive towards diversity and inclusion, but we know, especially in these moments, that we need to reflect and determine how we can do better. Our community deserves better. Every day, we witness the impact of trauma, abuse, violence, and silent suffering and what it does to the soul of an individual.

Discrimination, oppression, racism, violence, stereotyping, bigotry, and prejudice have no place at Crisis Services, period.

The hate, racism, brutality, and violence has to stop and it begins with us.

Read More
Pen and paper icon

COVID-19 Update

Crisis Services’ COVID-19 Operational Position

Crisis Services’ COVID-19 Operational Position

In the 51 years of serving as our community’s only 24-hour Crisis Center, we’ve never closed our doors. And we don’t intend on closing in the midst of this public health crisis. Crisis Services is working around the clock to respond to and combat the impact COVID-19 continues to have on our community. As your only 24-hour Crisis Hotline, we are here and prepared to answer your call! Learn about where our services stand as of March 23, 2020, and consider making a donation as we continue to press on and persevere, from this moment forward.

Read More Get Involved

In 2019, Crisis Services

Answered 83,534

Crisis Calls

Conducted 1,924

Outreach Mental Health Visits

Provided 7,084

With Education/Training

Responded to 1,306

Domestic/Sexual Violence Hospital Cases

Thanks to Your Donations

Every year, Crisis Services answers over 70,000 calls for help in Western New York. The good news? Your donations make it possible to help those in need. And there's even more good news: because we're a 501(c)(3) non-profit organization, all of your donations are fully tax-deductible.