At Crisis Services, We're in Motion 24/7. Here's a peek into our world.

The Journey--Stories of Crisis and Hope

The Journey - Stories of Crisis and Hope

Hear Our Podcasts
Calendar of Events

Our complete event calendar

View Our Events


View More Staff Videos
Pen and paper icon

August 2019 Update

Addiction Hotline Turns Three!

Addiction Hotline Turns Three!

August 2019 marks the third year of service for the Addiction Hotline: 716-831-7007.

The Addiction Hotline is available for people living in Erie County, for those suffering with addiction and loved ones of those who suffer seeking guidance on what to do. Professionals are standing by to link people to substance abuse treatment services. The Addiction Hotline delivers immediate engagement, assessment, and referral services for people suffering from a substance use disorder. We know every addiction is different. The Hotline is here to link you to the treatment you need, whether that is detox, inpatient, or outpatient. If you or a loved one is struggling with addiction, we can help any time, any day.  This effort is funded by Erie County and began operation in 2016 by Crisis Services.

Consider adding both the 24-hour Addiction Hotline: 716-831-7007 and the 24-hour Crisis Hotline: 716-834-3131 to your cell phone.

Read More Get Involved

In 2018, Crisis Services

Answered 85,379

Crisis Calls

Conducted 1,968

Outreach Mental Health Visits

Provided 4,566

With Education/Training

Responded to 1,209

Domestic/Sexual Violence Hospital Cases

Latest on Facebook

  • Unable to display Facebook posts.
    Show error

    Error: Error validating access token: Session has expired on Monday, 15-Apr-19 10:27:54 PDT. The current time is Tuesday, 20-Aug-19 20:59:53 PDT.
    Type: OAuthException
    Code: 190
    Subcode: 463
    Please refer to our Error Message Reference.
  • See More From Facebook

    Crisis Services In The News

    July 11, 2019

    The Buffalo News spoke to Crisis Services’ CEO, Jessica Pirro, about suicide prevention in the wake of recent events.


    See More In The News

    Latest on Instagram

  • See More From Instagram

    Thanks to Your Donations

    Every year, Crisis Services answers over 70,000 calls for help in Western New York. The good news? Your donations make it possible to help those in need. And there's even more good news: because we're a 501(c)(3) non-profit organization, all of your donations are fully tax-deductible.