24 Hour Hotline
Serving Buffalo and Erie Co.

Kids Helpline

Chautauqua County Hotline

NYS Domestic and Sexual Violence 24 Hour Hotline
English & español/Multi-language Accessibility

If you are Deaf or Hard of Hearing:
Contact us using 711 (National Relay Service)
If English is not your first language:
We have instant access to over-the-phone language interpreters 24 hours a day


The Trauma Response Program provides intervention to individuals (children, adolescents, and adults), families, groups, schools, hospitals, and businesses that have been exposed to a traumatic event.  These events include, but are not limited to:

  • Suicide
  • Fire
  • Robbery
  • Community violence
  • Workplace death
  • Loss through homicide
  • Domestic violence
  • Natural disaster

Services are available immediately following a traumatic event or shortly thereafter.  The response is not psychotherapy, but instead a process aimed at reducing the effects of the traumatic event and helping the individual or group return to their previous functioning.

Services are based on the principles of Critical Incident Stress Management (CISM).  The goal of the services is to prevent the long-term effects of trauma, such as Post Traumatic Stress Disorder (PTSD) or anxiety disorders, that can sometimes be the result of trauma.  The services provided include:

  • Group Defusing
  • Group Debriefing
  • Individual Crisis Intervention Services
  • Follow-Up
  • Referral

Through the intervention, participants process the event, the circumstances, and their thoughts and feelings associated with it, all of which assists in leading them toward recovery.  Participants learn and discuss the normal responses to traumatic events and are provided education and symptom management techniques.

Hours of Operation

Services of the Trauma Response Program are available 24 hours a day by calling 716-834-3131 and asking for an Outreach Counselor.

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