24 Hour Hotline
Serving Buffalo and Erie Co.

Kids Helpline

Chautauqua County Hotline

NYS Domestic and Sexual Violence 24 Hour Hotline
English & español/Multi-language Accessibility

If you are Deaf or Hard of Hearing:
Contact us using 711 (National Relay Service)
If English is not your first language:
We have instant access to over-the-phone language interpreters 24 hours a day


Case Management:
The goal of Crisis Services Case Management services is to identify a homeless individual’s needs, link with appropriate treatment and other supports, and assist in finding safe, affordable, permanent housing.

Crisis Services staff provide case management services at the following shelters:

  • The Buffalo City Mission (Men): 100 E. Tupper Street Buffalo, NY 14203- 716-854-8181
  • City Mission Corner Stone Manor (Women and Children): 150 E. North Buffalo, NY 14203- 716-852-0761
  • Little Portions Friary (Men and Women)-:1305 Main Street Buffalo, NY 14203- 716-882-5705

Any client of these shelters can link with our staff for case management services.

Emergency Housing After-Hours:
The Department of Social Services has contracted Crisis Services to serve homeless individuals in need of emergency shelter when DSS-Emergency Housing is closed.

Hours of Service:  4:30 PM to 8:00 AM Monday-Friday
and 24 hrs/day Weekends & Holidays

Individuals may access this service by calling Crisis Services 24/7 Hotline at 834-3131 or 911 (who will patch the caller through to Crisis Services).

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