24 Hour Hotline
Serving Buffalo and Erie Co.

Kids Helpline

Chautauqua County Hotline

NYS Domestic and Sexual Violence 24 Hour Hotline
English & español/Multi-language Accessibility

If you are Deaf or Hard of Hearing:
Contact us using 711 (National Relay Service)
If English is not your first language:
We have instant access to over-the-phone language interpreters 24 hours a day


Case Management:
The goal of the case managers is to identify a homeless individual’s needs, link with appropriate treatment and other supports, and assist in finding safe, affordable, permanent housing.

To reach the Homeless Outreach Case Management staff during day time hours you can call 835-6225.

Emergency Housing After-Hours:
The Department of Social Services has contracted Crisis Services to serve homeless individuals in need of emergency shelter when DSS-Emergency Housing is closed.

Hours of Service:  4:30 PM to 8:00 AM Monday-Friday
and 24 hrs/day Weekends & Holidays

Individuals may access this service by calling Crisis Services 24/7 Hotline at 834-3131 or 911 (who will patch the caller through to Crisis Services).

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