Crisis Services is dedicated to promoting the health, safety and well being of the community through prevention, education, immediate intervention and access to community wide resources 24 hours a day.

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Crisis Services receives BBB Accreditation

Crisis Services has met Better Business Bureau’s 20 Standards for Charity Accountability and is now a BBB Accredited Charity. This rigorous test
evaluates charities based on a set of high standards so donors can view information about the charity that can help donors to feel confident they are making sound charitable giving decisions. For detailed information about BBB’s 20 Standards for Charity Accountability along with Crisis Services full Charity Report click here .

10th Annual Walk A Mile In Her Shoes® 2015

Walk A Mile

Sunday April 26th

12:00-3:00 pm

at Crisis Services

2969 Main St. at Hertel



Registration now open.

Click here for more information or to register.


New Program added to Mobile Outreach/Trauma Response Program

A new Mobile Transitional Support (MTS) Program joins our existing Mobile Outreach Program and Trauma Response Program as part of Crisis Services Emergency Mental Health Response Services under the leadership of Tracie Bussi, LMSW.

Shelly Marabella, LMHC, has joined Crisis Services as the new Program Supervisor for MTS.

MTS provides mobile clinical intervention and support for individuals discharged from Buffalo Psychiatric Center or Erie County Medical Center, during the time frame when discharged individuals are making the post-discharge transition to linkage and secure engagement in the community-based services and supports identified in their discharge plan.  Upon referral, individuals are assigned to a team, consisting of one Licensed Mental Health Provider and one Peer Specialist, who work with a caseload of 10-15 individuals.  In order to fill a gap in service availability, the teams are available to assist the individual during non-traditional hours (holidays, weekends, and afterhours). The service is identified as a necessary  part of the comprehensive, integrated and proactive pre-discharge plan for community transition.  Individuals identified as benefiting from this service meet the MTS team multiple times prior to discharge and the MTS team is part of the discharge planning process where transition plans will be developed.

The program is in its final stages of implementation and services will begin March 1st.

Crisis Services Announces Leadership Team Promotions and New Hire

We are pleased to announce the promotions and addition of the following personnel to our Leadership Team, effective immediately.

Director Promotions

Tracie Bussi, LMSW, has been promoted to Director of Emergency Mental Health Response Program; Robyn Wiktorski-Reynolds,LMSW, has been promoted to Director of the Advocate Program and Rachel Morrison, LMHC-P, has been promoted to Director of the Crisis Counseling and Outreach to the Homeless Programs. All three had formerly served as Coordinators for their respective programs. Ms. Bussi has been with Crisis Services for 18 years, Ms. Wiktorski-Reynolds for 9 years and Ms. Morrison for 11 years.

Rebecca Stevens, MA, has been promoted to Program Supervisor of the Advocate Program and Kristin Adduci, LMHC has been promoted to Program Supervisor of the Emergency Mental Health Response Services. Both served as Senior Supervising Counselors of their respective programs.

Barbara Gasiewicz was promoted to Chief Financial Officer, having served as Fiscal Manager for the past two years.

In a press release dated January 13, 2015, Jessica C. Pirro, Crisis Services newly appointed CEO remarked “I am honored to have an amazing team of intelligent, hard working, mission driven women to help run the operations of Crisis Services. It is rare to have a collection of talents coupled with longevity of service to an organization.  Their commitment is a true asset and Crisis Services is fortunate to have to them as part of our team to lead our crisis first responders in helping those in our community.”

Heather Stronner, LMSW, was promoted to Program Supervisor of the   Crisis Counseling and Outreach to the Homeless Programs. Heather formerly served as the Clinic Afterhours Counselor for the Crisis Counseling Program.

Crisis Services also welcomes to our Leadership Team Shelly Marabella, LMHC, Program Supervisor of the newly formed Mobile Transitional Support Program that is part of our Emergency Mental Health Response Program.



Real People. Real Voices. Real Help. LaTasha’s Story.

LaTasha talks about coming to understand that she no longer has to play a role in the domestic violence that was a part of her life before Crisis Services.  Listen to her story.

Yesterday, today, and tomorrow, Crisis Services is making a difference.  You can help!  Make your secure online contribution here and know that your gift to the Fall Appeal will provide for meaningful change in someone’s life.  Someone like Tony or Bernadette.   Thank you!

To listen to all of the Real People. Real Voices. Real Help videos, click here.

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