Crisis Services is dedicated to promoting the health, safety and well being of the community through prevention, education, immediate intervention and access to community wide resources 24 hours a day.

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Crisis Services Year End Appeal


Crisis Services is there, even when it’s not in the headlines

Your support today can keep us there, helping through hope.

Every day the headlines seem to scream louder and life seems to get harder.

Suicide, homicide, homelessness, rape, domestic violence, torture – a never-ending reminder of the impact a crisis can have and the hopelessness that is the result. We should know because we live those headlines. We’re Crisis Services and we are, literally, the first
responders to crisis.   Any crisis.

When you read the stories you might learn the facts that occurred leading up to and right after the incident. What you don’t read about is how Crisis Services got involved to mitigate the crisis and offer assistance to those survivors trying to make sense of the unthinkable.We help to restore the sense of hope and safety needed to recover from a crisis.
We are crisis first responders. When a young woman is raped, we are waiting for her in the emergency room to help her understand what her options are, guide her through the forensic exam and offer our help every step of the way as she takes the necessary steps to begin the road to recovery from this trauma.
We are crisis first responders. When a father calls us frantic that his son, who has been struggling with substance abuse issues, is now threatening to take his life, we are there, at their home, working with father and son to get them the help they need in that moment of crisis and to prevent the son from making that fatal choice and to prevent the father from having to live in anguish with his son’s choice.
We are crisis first responders. When a mother of 3 has to be treated in the hospital after her husband has beaten her, we are there no matter what time of the day or night. We respond to help her every step of the way as she determines the best choice for her and her children. We help to empower her to end the cycle of abuse and prevent the next crisis which could be life saving.
Because crisis does not live by the clock, our amazing staff and volunteers are here 24 hours a day, 365 days a year. And we’ve been doing this 24/365 for the past 46 years – 24,183,360 minutes and counting!

You may have read recently about funding cuts that have impacted our services. You can honor our 46 years of service to our community with a gift that can save a life and make a real difference in someone’s future. Will you please consider a generous gift in support of Crisis Services and our programs? $25, $50, $100 or more will help those in their time of need.

A gift today of $50 can pay for one counseling session for a victim of rape or sexual assault. A donation of $100 can provide one hour of the Crisis Services Hotline phone operation. That’s enough to field about 11 phone calls ranging from the serious problems of homelessness facing good people in our community, to the terror of domestic abuse and violence or a desperate suicide call from a teenager.Donate Now Button
Please send in a gift today in the enclosed envelope, and be as generous as possible. We need your help to continue to make available the safety net of services that we have been providing for the last 46 years.

Click here to make a gift.

On behalf of our Board of Directors, our Leadership Team, our amazing Crisis First Responders- staff and volunteers- Thank you for your support of Crisis Services!


Jessica C. Pirro, LMSW

Executive Director

P.S. Your donation will invest in our community’s future. As we build a greater Buffalo and highlight all we have to offer, why not highlight the amazing resource Crisis Services is – we are your crisis first responders. Your gift will make a difference in insuring a safety net for Buffalo and Erie County!

Other ways you can help!

Did you know that you can designate your gift to the 2015 United Way campaign, New York State Employees Federated Appeal (SEFA) or Combined Federal Campaign (CFC) directly to Crisis Services?

Please consider directing your donation directly to us for the 2015 campaign. To designate your United Way gift to go to Crisis Services, you simply write our name and the amount designated on your United Way pledge form in the lower right hand corner (the second choice under the Heading “OPTIONAL”).  The agency name is Crisis Services and the address is 2969 Main St., Buffalo, NY 14214.

To donate through the New York State Employee Federated Appeal (SEFA) you enter our designate number below on your donation pledge form:    #57-00217 

To donate through the Combined Federal Campaign (CFC) you enter our designate number below on your donation pledge form:      #88981 


City Dining Cards to Benefit Crisis Servicescity dining cards

Orders are now being taken for 2015 City Dining Cards and Drink Decks to benefit Crisis Services just in time for holiday gift giving!

A deck of City Dining Cards contains 50 $10 discounts to locally owned restaurants and sells for $20. Click herefor a list of participating restaurants.

The Drink Deck contains 25 buy-one, get-one discounts to locally owned bars, cafés and restaurants and sells for $10. Click here for a list of participating bars.

To place an order, email or phone Judy Caraotta at  or 831-4467.

Amazon SmileThen there’s AmazonSmile…
A simple and automatic way for you to support Crisis Services every time you shop on Amazon, at no cost to you. When you shop at, you’ll find the exact same low prices, vast selection and convenient shopping experience as, with the added bonus that Amazon will donate a portion of the purchase price to Crisis Services.

Click here to shop at AmazonSmile.

Jessica C. Pirro Named CEO of Crisis Services

BUFFALO,  NY (November 17, 2014) — The Board of Directors of Suicide Prevention and   Crisis Service, Inc. (Crisis Services) is pleased to announce the appointment ofPirro colorJessica C. Pirro, LMSW, as Chief Executive Officer, effective November 14, 2014. In a statement released Monday, R, Scott Atwater, President of Crisis Services’ Board of Directors, said  “We look to Jessica to lead our agency as we continue in our current direction and strengthen our   services as Western New York’s most comprehensive crisis center, particularly as the behavioral health environment continues to change and evolve. She brings a wealth of experience, knowledge and compassion to the   table.”

After receiving her bachelor’s and master’s degrees in child and family studies and social work, respectively, from Syracuse  University, Ms. Pirro moved to Buffalo in 1997, and began at Crisis Services in 1999. She held two program management positions  until she was promoted in 2006 to Associate Director. She was responsible for all clinical operations of the agency’s four programs that provide numerous services to those in crisis, 24 hours a day.

Ms. Pirro has been involved in a number of coalitions to address the community response to family violence and sexual assault. She served as the secretary from 1999-2000 and Chair from 2000-2002 of the Erie County Coalition Against Family Violence.  She was the recipient of the 2002 Erie County Commission on the Status of Women  Organizational Partner of the Year Award and was awarded the Justice, Freedom and Courage Award to End Domestic Violence in October 2003 by New York State Governor George Pataki. She was instrumental in the development and implementation of the Erie County Coordinated  Community Response to Family Violence 2005 and served on the  advisory committee that founded Erie County’s Family Justice Center.  She was honored in 2007 with the Buffalo News Founders Award as part of the team that helped to open the Family Justice Center for Buffalo and Erie County. In 2007, she was a nominee for the YWCA of WNY Leader Luncheon Award and in 2008 received Advocate for Change award from the It Happened to Alexa Foundation. In 2010, she received a Business First 40 Under Forty award.

She is a graduate of Leadership Buffalo’s Class of 2003 and, in 2011 she earned a certificate from Harvard Business School in performance measurement for effective management of  nonprofit organizations. Most recently, Ms. Pirro has been accepted into the Health Leadership Fellows Program, Class of 2014 through the Health Foundation of Western and Central New York.

She has served on several not for profit boards, including as past President of the New York State Coalition Against Sexual Assault and as past Treasurer of the Parkside Community Association.

For over 46 years, Crisis Services has been dedicated to providing immediate intervention and access to services for suicide prevention, emergency mental health, domestic violence, sexual assault and the homeless, and is at the nexus of the changing health care landscape. As CEO, Ms. Pirro will partner with the Board of Directors to advance Crisis Services’ mission of providing a comprehensive safety net for Erie County residents in crisis.


Men Who Cook 2014

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Click here for more information on the Men Who Cooked and to see the recipes




Real People. Real Voices. Real Help. LaTasha’s Story.

LaTasha talks about coming to understand that she no longer has to play a role in the domestic violence that was a part of her life before Crisis Services.  Listen to her story.

Yesterday, today, and tomorrow, Crisis Services is making a difference.  You can help!  Make your secure online contribution here and know that your gift to the Fall Appeal will provide for meaningful change in someone’s life.  Someone like Tony or Bernadette.   Thank you!

To listen to all of the Real People. Real Voices. Real Help videos, click here.

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